When I first started diving into QoS, I really hated it. There are a lot of moving parts, and whenever I poked at it I felt like I was sticking my hand in a moving engine. I had the opportunity to take some Cisco training this year, but found out that Cisco got rid of their 5-day QOS class. (At the time, I was relieved, because 5 days solid of QoS sounded like something only a masochist would do.) The only QOS training Cisco offers now comes as part of the CVOICE. I signed up for that, figuring I’d take what I could get, with the added bonus that I’d be able to communicate better with my voice team [1].
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the gabriellephant 